Introduction
LEVERAGE-MFB recognizes the importance of protecting customers’ personal information.
We value the trust you place in us and are committed to safeguarding your privacy. While technology continues to evolve, protecting your personal data remains a core objective.
This policy explains:
- How we collect your information
- How we use it
- How we protect it
We respect your privacy and appreciate your trust in doing business with us.
1. Our Privacy Principles
We will:
- Collect and process your data only with your consent (unless required by law)
- Use your data strictly for lawful purposes
- Clearly state why your data is collected
- Keep records of how your data is used
- Not use your data for undisclosed purposes without your consent
2. Information We Collect
We may collect the following types of personal data:
Personal Information
- Full name
- Date of birth
- Employment details
- Email and residential address
Financial Information
- BVN
- Bank details
- Card information
- Tax number
Identity & Verification
- Government-issued ID
- Passport photographs
- Biometric data
Technical Information
- IP address
- Device ID
- Browser and system data
3. Legal Basis for Processing Data
We process your data based on:
- Legal obligations
- Your consent
- Contract performance
- Legitimate interest
- Public interest
4. Consent
By accepting this Privacy Policy, you give consent for your data to be processed.
You have the right to:
- Withdraw consent at any time
- Request a withdrawal form
5. Disclosure of Information
We will not share your data with third parties unless:
- You give consent
- It is required by law
- It is necessary for service delivery
6. Your Rights
You have the right to:
- Request access to your data
- Correct inaccurate information
- Request deletion of your data
- Restrict data processing
- Transfer your data to another provider
- Object to marketing or profiling
If a request is denied, we will provide a reason.
7. Complaints
If you have complaints about how your data is handled, you can contact:
Email: hello@leveragemicrofinancebank.com
You will receive a response within 14 days.
8. How We Use Your Information
We use your data for:
Service Delivery
- Account management
- Transfers and transactions
- KYC verification
Communication
- Emails
- SMS notifications
- Service updates
Marketing
- Promotions
- Personalized advertisements
Customer Support
- Resolving issues
- Handling complaints
Security & Fraud Prevention
- Monitoring suspicious activity
- Preventing unauthorized access
9. Data Collection Channels
We collect data through:
- Mobile app
- Website
- Internet banking
- Social platforms (WhatsApp, Facebook)
- Chatbots
10. Why We Collect Your Data
We collect your data to:
- Provide banking services
- Fulfill contractual obligations
- Improve user experience
We will request additional consent for marketing purposes.
11. Sharing Your Data
We may share your data:
- With service providers
- With regulators (if required)
- To prevent fraud or illegal activity
All third parties must protect your data.
12. Data Security
We implement strong security measures including:
- Encryption (TLS technology)
- Secure servers
- Restricted access controls
Sensitive data like:
- PINs
- Passwords
are not accessible to staff.
13. Contact Policy
We will only contact you for:
- Service updates
- Security alerts
- Relevant communications
We will not ask unnecessary questions.
14. Access to Your Data
You can request:
- What data we hold
- How it is processed
- Who it is shared with
15. Data Retention
We store your data:
- As long as your account is active
- As required by law after closure
16. Accepted Identification
We may require:
- International Passport
- Driver’s License
- National ID
- Voter’s Card
17. Account Closure
Even after account closure, we may retain your data to:
- Comply with regulations
- Prevent fraud
- Resolve disputes
18. Children’s Privacy
Our services are not intended for children.
We do not knowingly collect data from minors without consent.
19. Updates to This Policy
We may update this Privacy Policy from time to time.
You will be notified via:
- Website notice
- Mobile app
20. Contact Information
Data Protection Manager
Leverage Microfinance Bank Limited
5, Khalil Road, Opposite FirstBank
Warri Main Market, Delta State, Nigeria